Your responsibility to us

Customer Care

  • Patients should extend the same courtesy and politeness to the practice staff as they themselves would expect to receive.
  • We hope that patients will assist us by bringing any problems to our attention and showing respect for the surgery premises and surrounding area.
  • Wherever possible please try to arrive 5 minutes before the appointment time. If you find that you are going to be late please let us know.


  • Please notify us as soon as possible if you are unable to keep an appointment as we could offer this appointment to someone else.
  • Prior to offering you an appointment the receptionist will enquire about your problem. This will be dealt with in the strictest confidence and is only used as a means to determine who is the most appropriate person in the surgery for you to be seen by. This could either be a doctor or a Nurse.
  • Many things can be dealt with over the telephone rather than bringing you into the surgery. This is a more efficient use of your time and the Doctor / Nurse time.

Home Visits

  • Please ring before 10.30am if you need a home visit.
  • Only request a home visit if you cannot attend the surgery for medical reasons.
  • Lack of transport is not a justifiable reason for a house visit.
  • When the surgery is closed you should only call a doctor out for urgent problems


  • Please remember that a Doctor may ask to see you concerning a request for a prescription and will need to review repeat medications regularly (usually 6 months).
  • Please do not wait until your medication has run out. Give yourself 3-4 working days overlap between prescriptions.
  • If at all possible please collect your prescription after 2.00pm Monday to Friday from the surgery or after 4pm from your chosen chemist. Please allow 48hrs for your prescription to be processed.
  • Do not leave messages on the prescription line number, as we have no provisions for recovery.

Disabled Access

  • The surgery building is constantly being reviewed for disabled access and new automatic doors have been fitted to the front of the premises. All rooms and areas inside the building comply with DDA regulations. A lift operates between ground and first floor levels. Disabled toilets also exist on the ground floor.

Car Parking

  • Unfortunately there are no car parking facilities outside the surgery other than for staff. Patients can use the large car park adjacent.