Change of Clinical System

The Village Surgery will be changing the clinical system used within the practice.  This system will go live on the 19th June.  We thank patients for their patience during the change over period.

The Village Surgery will be using the clinical system ‘SystmOne’ which allows integrated care with other healthcare organisations who also use the system, such as hospitals and district nurses, to help improve patient care.  To find out more about how SystmOne affects your care please follow the link below.

 

https://www.tpp-uk.com/wp-content/uploads/2017/04/Patient-FAQs.pdf

Named accountable GP for all patients

You may be aware that all practices are required to provide all their patients, including children, with a named GP who will have overall responsibility for the care and support that their surgery provides to them.  All patients at this practice have a named GP, to find out who your named GP is please visit us in practice or give us a call on 01670 712 821.

FAQs

Can patients choose their own named GP?

In the first instance, patients should simply be allocated a named GP. However, if a patient requests a particular GP, reasonable efforts should be made to accommodate their preference, recognising that there are occasions when the practice may not feel the patient’s preference is suitable.

Do patients have to see the named GP when they book an appointment with the practice?

No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements.

Leave your Feedback today!

Here at The Village Surgery we highly value patient interaction. By giving us your feedback we are able to improve our services and offer you the best care available.

So please leave your feedback today on the NHS Choices website, whether it’s good or bad we want to know so we can continue to do what we do well and improve on areas where patients have suggestions.

 

http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=35655

Would you like to help improve your GP practice services? Join our PPG today!

PPG advert

The purpose of the PPG is to strengthen the relationship between staff and patients and their aim is to address and communicate issues, ideas and concerns raised to help improve and enhance a high quality service in general practice for the mutual benefit of all concerned.

The PPG is not part of the complaints procedure therefore we request any complaints are put through the usual practice complaints procedure.