The Village Surgery will be changing the clinical system used within the practice.  This system will go live on the 19th June.  We thank patients for their patience during the change over period.

The Village Surgery will be using the clinical system ‘SystmOne’ which allows integrated care with other healthcare organisations who also use the system, such as hospitals and district nurses, to help improve patient care.  To find out more about how SystmOne affects your care please follow the link below.

https://www.tpp-uk.com/wp-content/uploads/2017/04/Patient-FAQs.pdf

View our page on UK Therapy Rooms via the link below to enquire about renting space in the surgery.

http://www.uktherapyrooms.co.uk/cramlington/multi-therapy-room

You may be aware that all practices are required to provide all their patients, including children, with a named GP who will have overall responsibility for the care and support that their surgery provides to them.  All patients at this practice have a named GP, to find out who your named GP is please visit us in practice or give us a call on 01670 712 821.

FAQs

Can patients choose their own named GP?

In the first instance, patients should simply be allocated a named GP. However, if a patient requests a particular GP, reasonable efforts should be made to accommodate their preference, recognising that there are occasions when the practice may not feel the patient’s preference is suitable.

Do patients have to see the named GP when they book an appointment with the practice?

No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements.

Your Turn Counselling: a North East Counselling Service providing professional and confidential support to adults.

“Explore the Possibilities” Click here to visit our website for more information

Here at The Village Surgery we highly value patient interaction. By giving us your feedback we are able to improve our services and offer you the best care available.

So please leave your feedback today on the NHS Choices website, whether it’s good or bad we want to know so we can continue to do what we do well and improve on areas where patients have suggestions.

http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=35655

The purpose of the PPG is to strengthen the relationship between staff and patients and their aim is to address and communicate issues, ideas and concerns raised to help improve and enhance a high quality service in general practice for the mutual benefit of all concerned.

The PPG is not part of the complaints procedure therefore we request any complaints are put through the usual practice complaints procedure.

The Village Surgery has recently invested in an upgrade to our telephone system.  Now when you call the surgery number on 01670712821 you will be presented with 8 options which will direct you to the appropriate line for your query:

1-Appointments
2-Home visits
3-Prescriptions
4-Test results
5-IMATS
6-Private Medical Report
7-Secretatry
8-Any other query

Alongside these upgrades to our phone service the times of dedicated Prescription Line (option 3) will be changing as of the 1st November. The new times you will be able to ring the prescription line will be Monday – Friday 9-12

As of Tuesday 22nd September patients at The Village Surgery will be able to use the NHS Electronic Prescription Service (EPS).

What this means for you

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop, or sent directly to your home.

For more information on the NHS EPS you can visit the Health & Social Care Information Centre Website; download their Patient Information Summary Sheet; or view or own EPS Patient Information Leaflet which can also be picked up in surgery.

Village Surgery Prescription Service and EPS

When signing up to EPS you can nominate the pharmacy of your choice, this includes our own Village Surgery Prescription Service. Some testimonials from current patients signed up to the service can be viewed below.

To find out more about The Village Surgery Prescription Service please Click Here.

Information provided about The Village Surgery Prescription Service is solely for information purposes. Village Surgery has a commercial interest in P2UVillage LLP, trading as “Village Prescription Service” and therefore cannot make any recommendation to you to use this service in preference to any other pharmacy. The GPs do not seek to persuade you to use this service and this web page should not be taken as amounting to any recommendation of this service by the GPs. For a list of local pharmacies please see our ‘local services’ page.

Village Surgery Prescription Service, in partnership with Pharmacy2U, means all your repeat prescriptions can now be delivered direct to your chosen address, at no extra cost, even when you’re not in! So you won’t have to brave bad weather, wait for buses, find a spot to park, or rely on someone else for help.

So whether you find it hard to get to the pharmacy or can’t fit a trip to the doctors into your busy schedule, there’s no need to worry.

With our free reminder service we’ll contact you by phone or email to inform you that a repeat prescription is due. Remember you can order at any time by phone, email or mobile app and have your prescription delivered to your chosen address. This can be to your home, place of work, to your carer or neighbour, whichever you prefer.

So easy to join today – with no commitment!

Whether you choose to join by phone or online, there’s absolutely no commitment – you are free to stop using us at any time. So why not register today at www.pharmacy2u.co.uk/village or call us on 0113 265 0222

This web page is solely for information purposes. Village Surgery has a commercial interest in P2UVillage LLP, trading as “Village Prescription Service” and therefore cannot make any recommendation to you to use this service in preference to any other pharmacy. The GPs do not seek to persuade you to use this service and this web page should not be taken as amounting to any recommendation of this service by the GPs. For a list of local pharmacies please see our ‘local services’ page.